Shipping policy

Last Updated: June 2026

Welcome to HUZES. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Region Delivery Time
United Arab Emirates 2–7 Business Days
GCC Countries 5–12 Business Days
International Orders 7–20 Business Days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery location and order size.
  • Free shipping promotions may be offered on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–48 hours to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for delays or failed deliveries.
  • Additional shipping charges may apply for reshipment.

Customs, Duties & Taxes

For international orders:

  • Customs duties, taxes, and import fees may be charged by your local customs authority.
  • These charges are the responsibility of the customer.
  • HUZES is not responsible for customs-related delays.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact us within 7 days of delivery.
  2. Provide your order number and any supporting photos (if applicable).
  3. We will work with the shipping carrier to investigate the issue and provide a suitable resolution.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to:

  • High shipping volumes
  • Weather conditions
  • Customs inspections
  • Carrier service interruptions
  • Public holidays

HUZES is not liable for delays caused by circumstances beyond our control.